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Vextren

We build the operations layer: forms, email, documents, phone calls, calendars and messaging running through one system that qualifies, books, quotes, extracts and routes — escalating to a human the moment one is needed, and logging every case.

Multi-agent systems, voice agents, document AI and deep integration — built for clinics, firms, freight desks, agencies and stores.

One day, every channel
vextren — case log

Whatever the market, the same four stages

01

arrives on any channel you publish

02

classified, and checked against your rules

03

booked, quoted, filed — or escalated to a person

04

logged with the rule that fired

Five markets

A conflict check is not a clinical stop and neither is a margin rule. Each build carries its own decisions, its own compliance line, and its own definition of what a human must see.

Clinics, hospitals, diagnostics

Healthcare — front desk, automated end to end

A patient message arrives, anything clinical stops dead and goes to your team, the rest is triaged, booked or rescheduled against your real calendar, and every case is logged.

  • Intake across phone, form, email and messaging, triaged into one queue
  • Booking, rescheduling and recall against your live calendar
  • Insurance pre-authorisation drafted, submitted and chased, with approval before it leaves
  • Visit notes drafted from the consultation for the clinician to sign off
  • Referral and follow-up orders raised automatically after the visit
  • Billing prep and denial triage, with a deterministic clinical stop throughout

Freight, transport, 3PL

Logistics — rfq to approved quote, automated

A freight enquiry arrives, the lane is extracted, your rate card and margin rules price it in code, a human approves, and the quote is recorded. The model never sets a price.

  • Inbound shipper and carrier email read, classified, and load details extracted
  • Lane priced from your rate card and margin rules in code — never by the model
  • Load matched against capacity, requirements and lane history
  • Track and trace: milestones watched, exceptions flagged, shippers updated unprompted
  • Check calls run by phone, email and SMS without a coordinator dialling
  • Customs and document sets checked against your checklist, missing ones asked for by name

Agencies and developers

Real estate — enquiry to booked site visit, automated

A property enquiry arrives, it is qualified on intent, locality, budget and timeline, and a real site visit is booked into your calendar and logged.

  • Voice agent answering around the clock, qualifying on intent, locality, budget and timeline
  • Site visit booked into the calendar and written straight to your CRM
  • Matched shortlists pushed to buyers as inventory changes
  • Dormant enquiries re-engaged on a schedule instead of dying in the pipeline
  • Lease and title documents abstracted into structured fields
  • Transaction checklists tracked to completion with the chaser built in

Online stores

E-commerce — shopper support, automated end to end

A shopper message arrives, it is answered against your own catalogue and order data, anything about money or a genuinely angry customer goes to a human, and every one is logged.

  • Answered against your live catalogue and order data, not a static FAQ
  • Returns end to end: intent detected, order verified, policy checked, label issued, warehouse notified
  • Order status, address changes, cancellations and exchanges handled in the conversation
  • Money and genuinely angry customers routed to a human every time
  • Cart recovery, review responses and inventory alerts from the same engine
  • One thread across web chat, email, social and messaging

Each of these runs as a working build you can watch on a call — send it a message and follow what it does, including the moment it refuses to decide and hands over.

Multi-agent systems with real tools, real limits, and an audit trail — the part that separates automation you can run a business on from a demo.

Multi-agent systems, not one prompt

Specialist agents for classification, extraction, drafting and routing, each with its own tools and its own limits — orchestrated so the right one handles the step, and none of them can do a job it was not given.

Voice agents that answer the phone

A real call, answered, with interruption handling and sub-second turn-taking — qualifying, booking and escalating on the line, then logged like every other case.

Answers from your documents, with a citation

Your policies, price lists, protocols and past cases become a searchable corpus the agent reads before it replies. Every answer carries the source it came from, so nothing gets invented.

Wired into whatever you already run

CRM, ERP, practice-management, calendars, sheets, payment and messaging APIs — and MCP servers you already operate, so the agent can call your systems instead of guessing at them.

Deterministic where it matters

Pricing comes from your rate card, clinical and legal stops are code, approval ceilings are code. The model never prices, never diagnoses, never signs off.

Reporting and alerting on top

Anomaly alerts, scheduled reports, reminder queues and event webhooks out of the same engine — so the automation tells you what it did without you opening it.

And run like production software

Tenant isolation

Every workflow is validated against the client it belongs to. One client's automation cannot reach another's webhook, data or credentials.

Release gates

A build is not published until it has been tested and you have approved it — and the approval is fingerprinted to that exact build, so a changed version cannot inherit it.

Full audit trail

Every case, decision, tool call and rule firing is recorded and kept beyond the runtime's own retention. You can answer what the automation did in March, in March's terms.

Failure handling built in

A shared error handler, retries, and an escalation path for anything the system could not finish — so a broken step reaches a person rather than silently dropping an enquiry.

A form, an email, a PDF, a phone call, a rate card, an event out of your own software. Same engine behind all of them.

Web form

Instant reply to a new enquiry

Form post, normalised, qualified, answered while the visitor is still on the page — and written to the owner's sheet.

Email

Inbox triage that never marks mail read

Quoted history stripped, each message classified, urgent ones alerted and everything logged. Your inbox is left exactly as it was.

PDF / upload

Documents read instead of retyped

Named fields extracted into a row, with anything the model was unsure about flagged for a human rather than guessed.

Phone / calendar

Booking against real availability

Asks your calendar what is actually free and takes the first slot at or after the one the caller asked for — no practice-management system required.

Rate card

Quoting priced in code

The lane is extracted, your rate card and margin rules price it, a human approves, the quote is recorded. The model never sets a price.

Your software

Events out of the systems you already run

A signed endpoint your software posts to — report ready, order dispatched, payment due, renewal due — each one queued and sent when it should be.

Order in

Shorthand orders priced and confirmed

Lines read out and priced from your own list. Under your ceiling it is accepted; over it, or unpriced, a human approves first.

Fault report

Tickets routed with an owner and an SLA

Categorised and prioritised, then the vendor map assigns the owner and the deadline in code, and the work order lands in your system.

Shipment docs

Paperwork checked before it is submitted

Documents read and checked against your checklist for that direction. The missing ones are asked for by name.

Not the marketing. The gap between someone deciding to contact you and someone actually answering them.

Enquiries arrive on four channels at once

A form, an inbox, a phone number, a WhatsApp thread. Each watched by a different person, or by nobody, and the same enquiry gets answered twice or not at all.

The reply depends on somebody being awake

The message that came in at 21:47 is answered at 10:30 the next morning, if it is answered at all. By then the person has messaged two competitors.

Booking still needs a phone call

Someone rings, someone answers, someone writes it in a diary. Every step is a place the enquiry can fall on the floor, and none of it is written down afterwards.

Automation is the work. The measurement, data and web engineering underneath it is the same team, when you need it.

Enquiry Automation

The whole path from a message arriving to it being answered, booked, quoted or escalated — and logged. One system, not a chatbot on a website.

Details

AI Agents & Voice

Specialist agents with real tools and real limits, orchestrated across a workflow — including voice agents that answer the phone, qualify, book and escalate on the line.

Details

Document AI & Extraction

Paperwork read instead of retyped — intake forms, invoices, contracts, shipping and compliance documents turned into structured, checkable data.

Details

Enquiry Path Trace

Before anything is built: how an enquiry actually reaches you today, who watches each channel, and the exact point it stops moving.

Details

Analytics & Tracking Engineering

Server-side tagging, conversion APIs, and consent-aware measurement — so every reported number reflects what actually happened.

Details

Data Infrastructure

Warehouse-native reporting on your own data. One source of truth for revenue, attribution, and customer behavior.

Details

Web Design & Development

Fast, modern websites and landing pages engineered for performance, accessibility, and conversion — with the enquiry path wired in from day one.

Details

Email & Retention Systems

Lifecycle flows and segmentation built on clean data — recovering revenue you already paid to acquire.

Details

Four gates. Nothing goes live on an assumption about how your enquiries move.

  1. 01

    Trace

    We map how an enquiry actually reaches you today — every published channel, who watches it, and where it stops moving.

  2. 02

    Scope

    A fixed price in writing, including what the system will decide on its own and what it will always hand to a human.

  3. 03

    Build

    Deployed against your real calendar, catalogue or rate card — not a demo dataset — with the human gate wired in before it goes live.

  4. 04

    Watch

    Every case is logged with the rule that fired. When something routes wrong you can see why, and it gets corrected.

BUILT LIKE
infrastructure,
BECAUSE IT IS.

Your enquiry path is not a marketing asset. It is the thing standing between a person who wants to buy and someone in your business answering them, and it is treated like production software.

  • A human gate on anything clinical, legal, or about money. The model never decides those, and that rule is wired in before launch.
  • Every case is logged with the rule that fired, so you can read back why the system did what it did.
  • Built against your real calendar, catalogue or rate card — verified end to end before handover, not assumed to work.
  • Fixed-fee packages with defined deliverables — you never fund an open-ended timesheet.
  • It runs when nobody is at the desk: nights, Sundays, and the hour after you close.

From the founder

“I kept finding the same thing on good businesses: the marketing worked, the enquiry arrived, and then it sat on a phone nobody was holding until the person gave up. That gap is an engineering problem, so I build it as one — and I would rather show you the system running than describe it.”
TJ

Tushar Jankhyan

Founder & Lead Engineer

Ten minutes. You send a message into the demo front desk and see what it does with it — booking, escalation, and the case log afterwards. No slides.